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Mammoth Guarantee
Our satisfaction guarantee ensures that you have the best possible shopping experience with us. From choosing your gear to shipping and returns, we like to make you happy. For more detail on any of the below points, please check out our Help Centre.
Best Service & Advice
We love what we do - we have a passion for the outdoors and the gear we sell. You can always expect the best possible service advice available. We have no brand loyalties; our goal is to get you into the outdoors with exactly the right gear, first time! If you are ever unhappy with the service or advice you've received simply contact us and we'll resolve the matter immediately - no issue is too small!
Price Matching
Found a better price, elsewhere? We'll match the price of any item sold by any retailer in South Africa, provided the product can be found on our website and is the identical item. Simply let us know where you've found the better deal, how much it costs, and we'll match or better the offer. Please note price matching is subject to verification and is not applicable to sale items.
Free Shipping Insurance
No matter which shipping method you choose we guarantee you’ll get your gear - every time. We insure all our orders, if something goes wrong we allow our courier companies 24 hours to resolve the matter, after which we immediately begin the replacement process.
Returns & Exchanges
Wrong size or colour? We understand that sometimes your purchase just isn’t what you were looking for. As a result, we offer you the following returns policy:
If you're unhappy with your purchase for any reason, you can return it within five working days from the date you received it. You can either exchange your purchase for another item or request a credit note to be used at a later time. We, unfortunately, don't offer refunds. For safety reasons, we don’t offer returns on technical climbing equipment.
Warranties & Repairs
All of our products are sourced from authorized distributors or directly from the manufacturers themselves. No grey gear...ever. As such all product warranties are meticulously honored, and we make sure of it. If you have a problem, it only takes a call or email to get the replacement/repair process started.
If you have a problem with a product out of warranty or even a product purchased from another retailer, you’re not out in the cold. We offer the same high level of support service for products out of warranty as we do for products in warranty. Simply get in touch and we’ll begin the process.
